Terms & Conditions

How Your Trip Is Performed

When you book with Royal Carriage Limousine, your agreement for transportation is with Royal Carriage — we are the transportation company you are contracting with, and we remain responsible for arranging your trip and standing behind it. Some trips are performed using Royal Carriage's own vehicles and our own chauffeurs. Other trips are performed by vetted, independently licensed and insured affiliate operators in our network — professional carriers we engage to serve our customers, particularly for peak demand, specialty vehicles, or specific service areas.

Before performing a Royal Carriage trip, every affiliate operator is screened for a valid public passenger vehicle license, commercial insurance, and a qualified, background-checked chauffeur. Affiliate operators are independent businesses; their chauffeurs are their own employees or contractors, and Royal Carriage does not control the day-to-day employment, payroll, or personnel decisions of an affiliate operator. Whether your trip is performed by our own team or by an affiliate operator, this Agreement, our service standards, and our Cancellation Policy apply to your reservation, and Royal Carriage remains your point of contact for your booking, your billing, and any service issue. Nothing in this section limits any right you have under law, and nothing in it releases Royal Carriage or any operator from responsibility for the safe performance of your trip.

Tour, Package & Charter Terms

The following terms apply in addition to the general terms below to tours, packages, hourly/as-directed charters, and group bookings. Where a product-specific policy shown at checkout conflicts in a specific way, the product-specific policy at checkout governs for that booking.

Distance, Time & Overtime

• Time starts/ends: For hourly/as-directed charters, time begins at the scheduled pickup time or actual pickup if delayed within any stated grace period, and ends at final drop-off/completion as recorded by dispatch. For point-to-point transfers/tours with a fixed itinerary, time/mileage is calculated per the stated itinerary.
• Distance: Mileage is calculated by the dispatch route (pickup → planned route/stops → final drop-off). Significant mid-charter route changes may add mileage and/or time.
• Overtime: Overtime is billed in 15-minute increments at the applicable hourly/tour overage rate stated at booking or in your confirmation.

Passenger Count, Capacity & Safety

• Capacity: Passenger count must not exceed the vehicle or tour capacity stated at booking. If exceeded, we reserve the right to refuse service or require an upgrade at the prevailing rate. No refund is guaranteed for refusal due to over-capacity.
• Child seats: Child seats are subject to availability and applicable laws. Request them at booking; additional fees may apply.
• Safe access: Pickup/drop-off must be at a safe, legal, accessible location. If access is blocked (road closures, permits, construction, unsafe conditions), we may propose a nearby safe alternate location. Additional time/mileage may apply.

Issues, Substitutions & Delays

• Mechanical/safety issues: If a vehicle becomes unsafe or inoperable, we will make a reasonable effort to substitute a comparable vehicle as soon as practicable. If a substitute cannot be provided within a reasonable time under the circumstances, fares may be adjusted in line with the applicable policy.
• Delays beyond our control: We are not liable for delays caused by events beyond our reasonable control (severe weather, acts of government, traffic incidents, strikes, natural disasters, venue restrictions, etc.). Reasonable efforts will be made to minimize impact.

Right to Cancel, Refuse Service & Deposits

• Our right to cancel/refuse: We reserve the right to cancel or refuse service for unsafe conditions (weather/road closures), mechanical failure, violation of these terms, illegal use, failure to pay a required deposit/balance by the due time, or if the booking cannot be safely fulfilled. If we cancel for reasons within our reasonable control and service cannot be provided, eligible amounts will be refunded in line with the booking's cancellation policy.
• Deposits/balances: Tours/packages may require a deposit. Outstanding balances may be due before departure as stated in your confirmation/email. Failure to pay by the due time may result in cancellation per the applicable policy.
• Customer cancellations/no-show: Cancellations, changes, refunds, and no-show fees follow the policy shown at checkout for that specific product (tour/package vs transfer/hourly). No-shows may forfeit the deposit or be charged a no-show/cancel fee as stated at booking.
• Refusal for behavior/safety: We may refuse or terminate service to anyone who is intoxicated to the point of posing a safety risk, engages in illegal activity, damages property, or violates vehicle rules. To the extent permitted by law, no refunds are provided for termination due to those causes.

Acceptance of These Terms

These Terms, our Cancellation Policy, and the Cancellation & Service Agreement form one agreement between you and Royal Carriage Limousine LLC. You accept them when you do any of the following, whichever comes first: accept the terms box in our online booking form; pay a deposit or balance through a payment link, invoice, or card authorization we send you; confirm a reservation by phone, text, or email after we have given you a link to these Terms; or board the vehicle. Phone, email, text, and pay-link reservations are bound by the same Terms as online bookings.

The person who makes the reservation (the “Client”) accepts these Terms on behalf of every passenger in the party and on behalf of any company, school, or organization the reservation is made for, and confirms they are at least 18 years old and authorized to use the payment method provided.

Quotes, Pricing & Availability

• Quotes are estimates until confirmed. Online prices, “from” fares, instant quotes, and quotes given by phone, text, or email are estimates based on the details you provide. Every quote is subject to review, vehicle and chauffeur availability, and our acceptance. A reservation is confirmed only when we issue a confirmation with a confirmation or order number; a quote, a submitted request, or a payment authorization alone is not a confirmation.
• Quote validity. A quote is valid for 7 days or until the vehicle is booked by someone else, whichever comes first, unless the quote states a different period.
• Pricing errors and unavailability. If a quote or confirmation contains an obvious pricing error (for example, a system, typing, or rate-table error), was based on inaccurate trip details, or the vehicle class becomes unavailable before your trip, we will tell you the corrected price or the alternatives we can offer. You may accept, or cancel for a full refund of everything you paid. We may also decline or cancel the reservation ourselves in those cases, and will then refund everything you paid in full. That full refund is the only remedy for a declined or cancelled reservation under this paragraph.
• What a quote covers. A quote covers the pickup, drop-off, stops, passenger count, date, times, and vehicle class you gave us. Changes to any of them — extra stops, a different address, more passengers, more time, or luggage beyond the vehicle's capacity — are re-priced at our published rates.
• Surcharges and pass-through costs. Saturdays, holidays, and peak dates (such as prom and graduation season, New Year's Eve, and major Chicago events) may carry a surcharge. Any surcharge that applies to your date is included in the total shown before you pay. Tolls, parking, and airport or venue access fees that are not shown in the quote are billed at cost after the trip. Royal Carriage never charges or adds a gratuity.
• Taxes and fees. Any government tax or fee that applies to your trip is shown in the total. We do not add any other mandatory fee that is not shown in the total before you pay.

Billing, Payment Authorization & Cancellation Policy

1. Payment Obligations & Timing

Full payment of the reservation total is due no later than seven (7) days prior to the scheduled pickup time. If the balance is not paid in full by then, the reservation is cancelled, and any refund of amounts already paid is determined by the Cancellation Policy disclosed at booking and published on our Cancellation Policy page. Reservations made within 7 days of service require full payment at the time of booking. Unless a different deposit is set on that reservation, a booking may be secured with a 40% deposit at checkout. The deposit applies to the reservation total, and the remaining balance is due by the same 7-day deadline. A vehicle bigger than an SUV, and a wedding, corporate event, or other large event day, is paid in full when the reservation is confirmed, including when the date is a month or two away.

2. Authorization for Charges

By completing a reservation, the Client authorizes Royal Carriage Limousine to charge the payment method on file for the reservation amount, applicable taxes, surcharges, and any additional charges incurred during or after service. Royal Carriage never charges or adds a gratuity.

3. Failure to Pay

If payment is not received in full by the 7-day deadline, the Company cancels the reservation, releases the vehicle and driver, and applies the Cancellation Policy to amounts already paid. On a vehicle bigger than an SUV, or on a large event day, amounts already paid are not refunded. A sedan or SUV cancelled for nonpayment 7 days before pickup follows the sedan refund schedule, which at that point is a full refund. Service will not be provided without full and cleared payment.

4. Additional Charges

Additional charges may include, but are not limited to: overtime (billed in 15-minute increments), unscheduled stops, waiting time beyond grace periods, tolls, parking, airport fees, cleaning fees, and damage or repair costs. All additional charges are due immediately upon completion of service.

5. Cancellation Policy

The complete cancellation and refund schedule is disclosed at booking, set out in the Cancellation & Service Agreement, and published in full on our Cancellation Policy page. In summary, sedans and SUVs cancel free 3 or more days before pickup, a 50% charge applies from 24 hours up to 3 days, and the full fare applies inside 24 hours. A vehicle bigger than an SUV, including an executive shuttle, refunds in full 7 days or more before pickup and nothing after that. A wedding, corporate event, or booking of 2 or more vehicles is paid in full when it is confirmed, including a date a month or two away, and uses that same 7-day refund. Cancellation windows are measured back from the scheduled pickup time, Chicago time. A cancellation takes effect when we receive it by phone, email, or reply to your confirmation, and we confirm it in writing. If you move a trip to a new date or time, the window is measured from the earlier of the original and the new pickup time. A no-show (no one in your party meets the chauffeur by the end of the complimentary wait, and you have not reached us to delay or cancel) is charged the full fare. Tolls, parking, and airport fees not yet incurred are always refunded. Because a specific vehicle and chauffeur are reserved and other bookings declined, these cancellation fees are an agreed, reasonable pre-estimate of our loss (liquidated damages), not a penalty.

6. Non-Payment & Collections

If an amount you owe under these Terms goes unpaid and we have to collect it, you agree to pay our reasonable costs of collection, including reasonable attorney fees and court costs, to the extent the law permits.

7. Weather & Acts of Nature

Royal Carriage Limousine is not responsible for delays or service interruptions caused by weather, traffic, road closures, or events beyond its control, and a weather-related delay alone does not qualify for a refund; if such an event stops the trip, we refund the unperformed portion. We waive cancellation fees in full when, for your pickup time and county, the National Weather Service has issued a Blizzard, Ice Storm, or Tornado Warning, or a government authority closes the roads on your route or orders people not to travel, and when your airline cancels your flight (send us the flight number or the airline notice). Delayed flights are not cancellations: we track arrivals and adjust pickup at no change fee. Other weather, traffic, and a third party cancelling your event (a venue, concert, or party) are not waiver events, and the normal tier applies. If we decide conditions are unsafe to operate, we cancel and refund in full.

Car Seats (Article A)

• A.1. Advance Request: Car seat requests must be made at least 48 hours before pickup. The Illinois Child Passenger Protection Act requires children under 8 to be secured in an appropriate child restraint.
• A.2. Required Info: Type of seat (rear-facing infant, forward-facing toddler, or booster), age of child, and type of vehicle requested.
• A.3. Non-Compliance: If a required seat was not requested in time or the information provided was inaccurate, the Company may decline to transport the child, and any resulting cancellation is treated as a Client cancellation under the Cancellation Policy. If the Company cannot supply a seat requested on time with accurate information, the Client may reschedule or cancel for a full refund.
• A.4. Fees: Any car seat fee is quoted per seat and included in the total shown before you pay. Parents or guardians remain responsible for checking that each child is correctly secured.

Cleaning (Article B)

B.1. Customer Responsibility

Customer is responsible for cleaning and removing all trash, food containers, drink bottles, and personal items upon exit.

B.2. Prohibited Items & Activities

The following are prohibited in all vehicles: eating (except water), confetti/glitter/powders, staining products, feet on seats, smoking/vaping/tobacco/cannabis, chemicals, construction materials, paint, or hazardous items — unless written consent has been obtained.

B.3. Cleaning Fee Schedule

• B.4. Downtime & Loss of Use: If a biohazard or damage takes the vehicle out of service and we have to cancel or re-assign a booked trip because of it, the Client pays a loss-of-use fee at the vehicle's published hourly rate for the documented hours out of service, capped at 8 hours. Standard and deep cleaning fees already include the time to clean.
• B.5. Card-on-File Authorization: Customer authorizes charges on the card on file for cleaning, detailing, biohazard remediation, repairs, and downtime. Every such charge is supported by timestamped photographs or records and an itemized notice emailed within 48 hours of the trip, and the Client may dispute it with us in writing within 7 days of that notice.
• B.6. Right to Refuse Service: The Company may end service for sanitation or safety risks caused by the Client's party, without refund of the unused time. If we end a trip early, the chauffeur stops at a safe, lit, public place or your destination if it is nearby, never leaves a minor or an incapacitated passenger alone, and calls emergency services where someone is at risk.
• B.7. No Storage: Customers may not leave items in the vehicle during round-trip services.

Damages

• The Client is fully responsible for any damage or excessive cleaning resulting from their reservation.
• Cleaning and repair costs will be charged to the payment method on file.
• Failure to pay may result in collections action.
• Delays, Breakdowns & Force Majeure: These are large vehicles operating in real traffic, and we build extra time into every itinerary. Royal Carriage is not responsible for delays or interruptions caused by traffic congestion, accidents involving other vehicles, road closures, mechanical or vehicle breakdowns, flat tires, severe weather, acts of God, fire, flood, epidemic, civil unrest, strikes, government orders, police or security activity, airport or venue access restrictions, fuel shortages, or other conditions beyond our reasonable control, and we do not guarantee arrival by a specific clock time. We maintain and inspect our vehicles, and require our affiliate operators to do the same, but no vehicle is immune to mechanical failure. If a vehicle develops a mechanical problem, we will contact you as soon as reasonably possible and attempt to provide a substitute vehicle of the same class and marque as the one you booked. If your reservation named a specific vehicle (for example, a specialty or exotic vehicle) and we cannot provide that vehicle or one of the same class and marque, the substitute vehicle does not satisfy the reservation, and we will refund the full fare paid for that trip on request — a higher-cost vehicle of a different class or marque is not automatically “comparable” or an “upgrade” for purposes of this clause. If we cannot perform part of the service, we refund the unperformed portion. Documented, timestamped attempts to reach you about a substitution (calls, texts) satisfy our obligation to seek your input, even without a response from you. In all cases, our liability for a delay, breakdown, or substitution is strictly limited to a maximum refund of the fare collected for the affected trip segment, and we are not liable for indirect or consequential losses (such as a missed flight, event, or third-party costs like photography or venue fees). Nothing here limits liability that Illinois law does not permit us to limit, including for personal injury caused by our negligence.
• Rate Changes After Confirmation: Once confirmed, your fare does not change unless you change the trip, or a cost outside our control that the quote passed through (such as tolls, parking, airport fees, or a government tax) changes. If we must raise a confirmed fare for any other reason, you may cancel for a full refund (see “Pricing Updates” under Trip Updates).
• Company Cancellation: If we cancel a confirmed reservation for any reason other than your cancellation, non-payment, or a breach of these Terms, and cannot provide a substitute vehicle you accept, we refund everything you paid for that trip in full. That refund is our entire liability for the cancellation, except where Illinois law does not allow that limit.
• Personal Property: We are not responsible for loss of or damage to personal belongings, luggage, decorations, or equipment brought into the vehicle, except when caused by our negligence.

Drugs & Alcohol

• Smoking and vaping are strictly prohibited in all vehicles. Violations are charged the smoking fees in Article S below.
• Alcohol is only permitted where open-container laws allow and only for passengers 21 years of age and older.
• No alcohol is permitted during school charters, prom services, or when anyone under 21 is aboard.
• Glass bottles and glassware may be prohibited on party buses and at some venues; open containers must stay inside the vehicle.
• Illegal drugs are strictly prohibited. Violations result in immediate termination of service and law enforcement notification.

Lost Items

• Except where the law says otherwise, the Company is not responsible for items left in a vehicle. We take reasonable care of anything we find.
• Found items are held for 30 days and can be picked up free of charge by appointment. If you ask us to return an item, we quote the delivery or shipping cost first and charge it only after you approve it.
• If you ask the chauffeur to go back for an item during the trip, the extra time and miles are billed as wait time or extra time at the rates below.

Overages & Wait Times

• A 15-minute grace period is provided for standard pickups; 60 minutes for airport pickups.
• After the grace period, wait is $1 per minute for sedans and SUVs and $2 per minute for stretch, Sprinter, mini bus, party bus, and coach. Hourly extra time is billed in 15-minute increments at the vehicle hourly rate, using chauffeur app stamps (Arrived, Picked Up, Completed).
• Extra stops: on hourly trips there is no per-stop fee, and time at a stop counts toward your hours. On airport and point-to-point transfers, each unscheduled extra stop is $40.
• Route deviations, forgotten items, and passenger issues are considered overages — no refunds apply.

Passenger Behavior

• Lawful, respectful, and safe behavior is required at all times.
• The Company may end service immediately, without refund of the unused time, for unsafe or unlawful behavior. If we end a trip early, the chauffeur stops at a safe, lit, public place or your destination if it is nearby, never leaves a minor or an incapacitated passenger alone, and calls emergency services where someone is at risk.
• The Client is financially responsible for all passengers' conduct.

Pick-Up / Drop-Off Locations

• All pick-up and drop-off locations must be safe, legal, and accessible for the vehicle type reserved.
• A change of pick-up or drop-off location is re-priced at our published rates, and we confirm any added charge with you before the trip.
• No refunds are issued for delays caused by forgotten belongings.

Seating Capacity

• Passenger count may not exceed the legal seating capacity of the vehicle.
• The Company may substitute a vehicle of the same class with equal or greater seating capacity, under the substitution rules in the Damages section. A reservation that names a specific vehicle is refunded in full on request if that vehicle or one of the same class and marque cannot be provided.
• Exceeding capacity may require an upgrade at the customer's expense.

Smoking (Article S)

S.1. Smoking and vaping of any substance are prohibited in all vehicles at all times. Under the Smoke Free Illinois Act, “smoking” includes electronic cigarettes, and our vehicles serve the public and are our chauffeurs' workplace. Cannabis use is prohibited in any motor vehicle under Illinois law and can never be authorized.

• S.2. Remediation Fees: A remediation fee applies if any passenger smokes ($200 sedan/SUV, $300 Sprinter, $450 stretch limousine/party bus, $500 shuttle/bus) or vapes ($100). These amounts are a good-faith advance estimate of the cost of restoring the vehicle to service — interior detailing, odor treatment, and time out of service — not a penalty, and are not stacked with cleaning fees for the same condition.
• S.3. Every remediation fee is supported by timestamped photographs or records with an itemized notice emailed within 48 hours, and is charged under the authorization and limits in the Billing section.
• S.4. Compliance with all federal, state, and local laws on tobacco, cannabis, and nicotine is required.

Trip Updates

• 1. Pricing Updates: The Company will contact the Client before any change to a confirmed price takes effect. Unless the change comes from a change the Client asked for, the Client may cancel for a full refund.
• 2. Schedule Modifications: The Company may adjust routes for traffic, safety, or road closures. We will not move your confirmed pickup time without contacting you; if a change we need does not work for you, you may cancel for a full refund.
• 3. Round-Trip No-Show: The Client must be present for the return trip. If no one in the party meets the chauffeur for the return by the end of the complimentary wait and the Client has not reached us to delay or cancel, the return leg is a no-show and is billed in full.
• 4. Post-Trip Notice — a condition of any service-quality refund or credit: If any part of your trip did not meet what we promised, or a refund or credit you were told to expect has not arrived, email info@royalcarriagelimo.com within 7 days after your scheduled drop-off, with your order number, the trip date, and a specific description of what happened. Giving us this written notice — and a fair chance to make it right — is a condition of any service-quality refund or credit under this Agreement, and lets us review the trip records while they are fresh. We respond within 5 business days and correct any genuine problem. Nothing in this section limits or waives any right you have under applicable law — including the federal Fair Credit Billing Act — to raise a genuine billing dispute with your card issuer; contacting us first usually resolves a problem faster.

Problems, Disputes & Reviews

• Tell us during the trip. If anything is wrong (a late or wrong vehicle, a cleanliness, comfort, or conduct issue), tell the chauffeur or call (224) 801-3090 right away. Most problems can only be fixed while they are happening: we can send another vehicle, change the route, or adjust the trip. A problem we were not told about when we could have fixed it is harder for us to verify and correct.
• After the trip. Written notice to info@royalcarriagelimo.com within 7 days, as set out in Trip Updates above, is how a service-quality refund or credit starts. We acknowledge within 1 business day and answer in writing within 5 business days. Depending on what happened, we refund the affected portion, credit a future trip, or re-perform the service.
• Card disputes. Please contact us before disputing a charge; we can usually fix it faster. If you open a dispute without contacting us, we still work with you. For a trip performed as booked we send the card issuer this agreement, your acceptance record, receipts, messages, the dispatch stamps, and, where available, the vehicle's GPS record. If the issuer decides in our favor the charge stands, we may decline future bookings from an account that disputes trips it received, and an amount still owed may be pursued through lawful collection. If we find we made a mistake, we refund it without waiting for the dispute to finish.
• Reviews. We welcome honest reviews on any site, positive or negative. If something went wrong, we ask (but do not require) that you contact us first so we have a chance to put it right. Nothing in these Terms restricts or penalizes an honest review, no fee or charge ever applies because of a review, and we never make a refund or credit conditional on removing or changing one. We may reply publicly to a review with the facts of the trip, without sharing your payment details or other private information.

Safety, Information & Payment

• Accurate trip details. You are responsible for an accurate pickup address and time, flight number, passenger count, luggage, and a phone number that works on the day of travel. If wrong or missing information causes a late or missed pickup, the cancellation and no-show terms apply. Oversized luggage and equipment must fit the vehicle and should be listed at booking.
• Allow enough time. We plan the pickup from the information you give us. If the party is late to the vehicle, adds stops, or chooses a pickup time later than we recommend, we are not responsible for a missed flight, event, or connection.
• Passenger count. The chauffeur may refuse passengers over the booked count or the vehicle's seated capacity. Every passenger uses a seat belt where one is fitted.
• Intoxication. The chauffeur may refuse to carry a passenger who is so intoxicated that they are a safety risk. Illness or vomiting in the vehicle is charged under the Cleaning section.
• Minors. Passengers under 18 travel with a responsible adult unless we agree otherwise in writing; for a prom or student booking, the parent or guardian who books is responsible for the group.
• Service animals and accessibility. Service animals ride with their handler at no charge. Other pets travel only with our approval in advance. Tell us at booking if anyone needs a wheelchair-accessible vehicle or other help.
• Cameras and GPS. Vehicles may have cameras that record video inside and outside the vehicle, and GPS location, for safety and to resolve disputes. We do not record audio of private conversations without consent.
• Accidents and injuries. If anyone is hurt or the vehicle is in an accident, tell the chauffeur, call us right away, and seek medical care. We report it to our insurer and keep the trip records.
• Booking for someone else. The person or company that books is responsible for all charges under these Terms, and every rider must follow them.
• Card verification. We may ask the cardholder to confirm a booking (for example, a matching billing address, a call to the phone on file, or a photo ID) before we dispatch. If we cannot verify the payment, we cancel and refund the card in full. Charges made with a card used without the cardholder's permission are refunded to that card.
• Partner vehicles. At times we arrange a trip with a licensed and insured partner operator, in a vehicle of the class you booked. These Terms still apply, and you deal with us about the booking.

Miscellaneous

• Prepaid chauffeur service. Payment is for in-person ground transportation in or from Illinois, not a shipped parcel or digital good. No carrier tracking number applies.
• Electronic signature. Accepting the terms box in our booking form, paying a quote, invoice, or payment link, or confirming a booking by phone, text, or email after we send you a link to these Terms is your electronic signature under the federal E-SIGN Act (15 U.S.C. § 7001 et seq.) and the Illinois Uniform Electronic Transactions Act (815 ILCS 333). We retain booking, payment, message, and dispatch records for your reservation and use them, together with your acceptance of this agreement, if a billing dispute arises.
• Which version applies. The version of these Terms and of the Cancellation & Service Agreement in effect when your reservation is confirmed applies to that reservation. We may update these Terms for future bookings; a change never applies to a trip already confirmed unless you agree to it.
• Limit of liability. Except where Illinois law does not allow it, including for personal injury, death, or property damage caused by our negligence or willful misconduct, our total liability for any claim arising from a reservation is limited to the amount you paid for that reservation, and neither party is liable for indirect, incidental, or consequential losses.
• Trip messages. By booking you agree that we may call, text, or email you about that reservation (confirmations, chauffeur details, schedule changes, and receipts). This does not sign you up for marketing messages.
• Governing law. These terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. This applies whether you book from Illinois or another state, because the service is performed in Illinois unless we agree in writing to a different pickup state.
• Venue. Any lawsuit between you and Royal Carriage Limousine LLC arising from a reservation must be brought in the state or federal courts sitting in Cook County, Illinois, and both parties consent to those courts. Either party may instead bring an individual claim in small-claims court in the county where the trip began. Card-network chargebacks follow Visa, Mastercard, and American Express rules — those processes are not waived by this page and are not decided in Cook County court.
• No waiver of network rights. Nothing here takes away rights your card issuer gives you under network rules. If a trip ran as booked, we will submit this agreement, your acceptance record, paid receipt, and dispatch documentation to the issuer.
• Entire agreement. Your confirmation, this page, the Cancellation & Service Agreement (same version), and any written event contract for weddings, corporate, or multi-vehicle bookings are the whole contract. If they conflict, a written event contract controls first, then the vehicle-tier cancellation schedule shown at booking, then the Cancellation & Service Agreement, then this page. Nothing a chauffeur or dispatcher says changes the contract unless we confirm it in writing.
• Severability. If a court finds any part of these Terms unenforceable, that part is limited to the extent the law allows and the rest of the Terms stay in effect. Our not enforcing a term on one occasion does not waive it.

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